FAQ
How can I return a product?
If you'd like to exchange your item for the same item in a different color, please contact customer service within 30 days . Products must be returned unused, undamaged, and in their original packaging. If you wish to exchange your item for a different size or collection, you must return the item and place a new order.
Within what period can I return items?
You can return your item(s) within 30 days of the delivery date. Returns are free using the pre-paid RIMOWA return label in your account .
How quickly will I receive my refund?
It is currently not possible to return items purchased online at one of our RIMOWA stores. To return your order, please place the product in its original box and return it with your pre-paid UPS label, which you can create in your account .